Terms of service

Effective Date: April 2026 Last Updated: April 2026

OVERVIEW

Welcome to Vyva. The terms "we," "us," and "our" refer to Vyva, a brand of Vidiwell LLC. Vyva operates this website at vyva.global, including all related content, features, tools, products, and services (collectively, the "Services"). The Services are powered by Shopify, which enables us to deliver your shopping experience.

These Terms of Service ("Terms"), together with our Privacy Policy and Return & Refund Policy, describe your rights and responsibilities when you access or use the Services. Please read these Terms carefully, as they contain important information regarding warranty disclaimers, limitations of liability, and your legal rights.

By visiting, browsing, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must discontinue use of the Services immediately.

SECTION 1 — ELIGIBILITY AND ACCOUNT

You must be at least 18 years of age to access, use, or make purchases through the Services. By agreeing to these Terms, you represent and warrant that you are at least 18 years old. If you permit a minor dependent to access the Services on a device you own or manage, you accept full responsibility for their use.

To make a purchase or access certain features, you may be required to provide information such as your name, email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights and authorization to provide it.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person. You agree to notify us immediately at info@vyva.global if you suspect unauthorized use of your account.

SECTION 2 — PRODUCTS AND DESCRIPTIONS

We make every effort to provide accurate descriptions, imagery, and representations of our products. However, product appearance — including color, texture, and packaging — may vary slightly due to your device display settings, photography, or manufacturing variations.

We do not warrant that the appearance or quality of any product will be identical to how it is depicted in the Services. All product descriptions, formulations, and availability are subject to change at any time without prior notice at our sole discretion. We reserve the right to discontinue any product and to limit the quantity of any product sold to any individual, geographic region, or jurisdiction.

Health and Wellness Disclaimer

Vyva products, including dietary supplements and skincare products, are designed to support general wellness and are not intended to diagnose, treat, cure, or prevent any disease. These statements have not been evaluated by the U.S. Food and Drug Administration (FDA). You should consult with a qualified healthcare professional before beginning any supplement regimen, particularly if you are pregnant, nursing, taking medication, or managing a medical condition. Individual results may vary.

SECTION 3 — ORDERS

When you place an order through the Services, you are making an offer to purchase. Vyva reserves the right to accept or decline any order at its discretion. Your order is not binding until we confirm acceptance and process your payment. Please review your order carefully before submission, as we may be unable to accommodate cancellation requests once an order has been accepted.

If we are unable to fulfill, need to modify, or must cancel your order, we will attempt to notify you using the contact information provided at the time of purchase.

Your purchases are subject to our Return & Refund Policy. You represent and warrant that all purchases are for personal or household use and not for commercial resale, redistribution, or export.

SECTION 4 — PRICING AND PAYMENT

All prices, discounts, and promotions are subject to change without notice. The price charged for any product will be the price displayed at the time your order is placed and confirmed in your order confirmation email. Unless otherwise stated, listed prices do not include applicable taxes, shipping fees, customs duties, or import charges.

Prices displayed on vyva.global may differ from prices offered through third-party retailers, marketplaces, or promotional channels. Promotional offers are governed by their own terms, which shall take precedence over these Terms in the event of a conflict.

You agree to provide accurate and complete payment information for all purchases. You further agree to promptly update your payment and account details as needed. You represent and warrant that you are authorized to use the payment method provided, that all charges will be honored by your payment provider, and that you will pay all amounts due at the posted prices, including taxes and shipping where applicable.

SECTION 5 — SUBSCRIPTIONS

Vyva may offer subscription-based purchasing options that provide recurring delivery of selected products at a discounted rate. By enrolling in a subscription, you authorize Vyva to charge your selected payment method on a recurring basis at the frequency you choose (e.g., monthly, every 60 days, or every 90 days) until you cancel.

You may cancel, pause, or modify your subscription at any time through your account at vyva.global. Cancellations take effect before the next scheduled billing cycle. Products that have already been shipped under an active subscription are subject to the standard Return & Refund Policy.

Vyva reserves the right to modify subscription pricing, discounts, or terms at any time. We will notify you of material changes before your next billing cycle. Your continued subscription after such notice constitutes acceptance of the updated terms.

SECTION 6 — SHIPPING AND DELIVERY

Vyva ships within the United States and internationally. All delivery times provided are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, weather events, or other circumstances beyond our control.

For domestic orders, shipping costs and estimated delivery windows are displayed at checkout. International customers are responsible for any applicable customs duties, import taxes, or fees assessed by their country of destination.

Once a shipment is transferred to the carrier, title and risk of loss pass to you.

SECTION 7 — INTELLECTUAL PROPERTY

All content within the Services — including but not limited to text, graphics, images, photographs, product formulations, logos, trademarks, trade names, video, audio, and the overall design and arrangement thereof — is the property of Vyva, Vidiwell LLC, its affiliates, or its licensors, and is protected by United States and international intellectual property laws.

These Terms grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, download, store, or transmit any content from the Services without our prior written consent.

The Vyva name, logo, product names, and associated designs are trademarks of Vidiwell LLC. Shopify's name, logo, and associated marks are trademarks of Shopify Inc. All other trademarks appearing on the Services are the property of their respective owners. Unauthorized use of any trademarks displayed on the Services is strictly prohibited.

SECTION 8 — THIRD-PARTY TOOLS

The Services may provide access to tools, features, or integrations offered by third parties, which Vyva does not monitor, control, or endorse. Such tools are provided on an "as is" and "as available" basis, without any warranty or representation. Your use of any third-party tool is at your sole risk, and you are responsible for reviewing and accepting the applicable third-party terms.

We may introduce new features or tools within the Services from time to time. All such features shall be subject to these Terms.

SECTION 9 — THIRD-PARTY LINKS

The Services may contain links or references to websites, products, or services operated by third parties. Vyva does not control, endorse, or assume responsibility for the content, accuracy, privacy practices, or policies of any third-party site. You access third-party websites at your own risk. We encourage you to review the terms and privacy policies of any third-party site before engaging in any transaction.

SECTION 10 — RELATIONSHIP WITH SHOPIFY

Vyva is powered by Shopify, which provides the technology platform enabling us to deliver the Services. All sales and purchases made through the Services are made directly with Vyva. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any transaction between you and Vyva, including any injury, damage, or loss arising from purchased products or services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Vyva.

SECTION 11 — PRIVACY

All personal information collected through the Services is governed by our Privacy Policy, available at https://vyva.global/policies/privacy-policy. Certain information may also be subject to Shopify's Privacy Policy, available at https://www.shopify.com/legal/privacy.

Because the Services are hosted by Shopify, Shopify collects and processes certain data related to your use of the Services in order to provide and improve the platform. Information you submit may be transmitted to and processed by Shopify and its service providers, which may be located outside your country of residence. Please refer to our Privacy Policy for full details.

SECTION 12 — USER FEEDBACK AND CONTENT

If you submit any ideas, suggestions, reviews, testimonials, or other content to Vyva through the Services or by any other means (collectively, "Feedback"), you grant Vyva a perpetual, worldwide, sublicensable, royalty-free, irrevocable license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including commercial use and the promotion of the Services.

You represent and warrant that you own or hold all necessary rights to the Feedback you submit, that your Feedback does not violate the rights of any third party, and that you have disclosed any compensation or incentive received in connection with your submission. Vyva is under no obligation to maintain Feedback in confidence, to provide compensation for Feedback, or to respond to Feedback.

We reserve the right — but are not obligated — to monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, defamatory, or otherwise objectionable, or that violates these Terms or any third-party rights.

SECTION 13 — ERRORS AND CORRECTIONS

The Services may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, or shipping information. We reserve the right to correct any errors and to update or cancel orders if any information is materially inaccurate, at any time and without prior notice, including after you have submitted an order.

SECTION 14 — PROHIBITED USES

You may access and use the Services only for lawful purposes. You agree not to, directly or indirectly:

Use the Services for any unlawful, fraudulent, or malicious purpose. Violate any applicable local, state, national, or international law or regulation. Infringe upon the intellectual property rights of Vyva, its licensors, or any third party. Harass, abuse, threaten, defame, or harm any person, including Vyva employees or representatives. Submit false, misleading, or deceptive information. Distribute unsolicited communications, including spam, junk mail, or chain messages. Impersonate any person or entity, or misrepresent your affiliation with any person or entity. Upload or transmit malicious code, viruses, or any material that could interfere with the functionality of the Services. Use any automated means — including bots, scrapers, spiders, AI agents, or data extraction tools — to access, monitor, or interact with the Services without our prior written consent. Attempt to bypass, circumvent, or interfere with any security features, access controls, or robot exclusion protocols of the Services.

Vyva reserves the right to suspend, disable, or terminate your account and access to the Services at any time, without notice, if we determine that you have violated any provision of these Terms.

SECTION 15 — AUTOMATED AGENTS

15.1 This section applies if you use, deploy, or permit any automated Agent to access or interact with the Services. "Agent" means any software, bot, or service that takes autonomous or semi-autonomous action on behalf of or at the instruction of any person or entity.

15.2 No Agent may access or interact with the Services unless it identifies itself and operates in compliance with this section. Vyva may restrict or block Agent access at any time and for any reason.

15.3 All Agents must: (i) clearly identify themselves as non-human in all HTTP/HTTPS requests by including "Agent/[agent name]" in the user agent string; (ii) not conceal or disguise their automated nature, including by mimicking human behavior or circumventing CAPTCHAs or similar verification measures; (iii) respond truthfully to any prompt or challenge designed to distinguish human from automated access; and (iv) comply with any technical measures implemented by Vyva to manage or restrict automated access.

SECTION 16 — TERMINATION

We may terminate or suspend your access to the Services, in whole or in part, at any time and without prior notice, for any reason, including breach of these Terms. Upon termination, you remain liable for all amounts due, and all provisions of these Terms that by their nature should survive termination shall continue in full force and effect, including but not limited to Sections 7 (Intellectual Property), 12 (User Feedback), 16 (Termination), 17 (Disclaimer of Warranties), 18 (Limitation of Liability), 19 (Indemnification), and 22 (Governing Law).

SECTION 17 — DISCLAIMER OF WARRANTIES

The information presented through the Services is provided for general informational and educational purposes only and should not be construed as medical, nutritional, or professional advice. Any reliance on such information is at your own risk.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. VYVA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO CERTAIN EXCLUSIONS MAY NOT APPLY TO YOU.

SECTION 18 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, VYVA, VIDIWELL LLC, SHOPIFY, AND THEIR RESPECTIVE AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER ARISING FROM CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, RESULTING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS OBTAINED THROUGH THE SERVICES, OR ANY CONTENT POSTED, TRANSMITTED, OR MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 19 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Vyva, Vidiwell LLC, Shopify, and their respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms or any document incorporated by reference; (b) your violation of any applicable law or the rights of any third party; or (c) your access to or use of the Services.

We will notify you of any such claim promptly, provided that a failure to provide timely notice shall not relieve you of your indemnification obligations except to the extent you are materially prejudiced. We may assume control of the defense and settlement of any claim at your expense, but shall not settle any claim imposing non-monetary obligations on you without your consent, which shall not be unreasonably withheld.

SECTION 20 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.

SECTION 21 — WAIVER AND ENTIRE AGREEMENT

The failure of Vyva to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with our Privacy Policy, Return & Refund Policy, and any other policies or operating rules posted on the Services, constitute the entire agreement between you and Vyva and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written. Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 22 — ASSIGNMENT

You may not delegate, transfer, or assign these Terms or any of your rights or obligations hereunder without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. Vyva may transfer, assign, or delegate these Terms and its rights and obligations without your consent or notice.

SECTION 23 — GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without regard to its conflict of law principles. You and Vyva consent to the exclusive jurisdiction and venue of the state and federal courts located in the State of Wyoming for the resolution of any disputes arising under or related to these Terms.

SECTION 24 — CHANGES TO THESE TERMS

Vyva reserves the right to update, modify, or replace any part of these Terms at any time by posting the revised version on the Services. It is your responsibility to review these Terms periodically. We will provide notice of material changes in accordance with applicable law. Your continued use of the Services following the posting of any changes constitutes your acceptance of the revised Terms.

SECTION 25 — CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us:

Vidiwell LLC (doing business as Vyva) 30 N Gould St Sheridan, WY 82801 United States

Email: info@vyva.global Live Chat: Available 24/7 at vyva.global