Shipping policy

Last Updated: April 2026

Vyva is a brand of Vidiwell LLC. We are committed to delivering your wellness and skincare products safely and efficiently. Please review the details below for information on processing times, shipping methods, and delivery expectations.

Order Processing

All orders are processed within 2–3 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day. During periods of high demand, processing may take an additional 1–2 business days. If your order will experience a significant delay, we will notify you by email.

Domestic Shipping (United States)

We offer free standard shipping on all orders within the United States, including U.S. Territories and APO/FPO/DPO addresses. No minimum order value is required.

Estimated delivery times from the date of shipment:

Standard Shipping — 5–7 business days (free). Expedited Shipping — 2–3 business days. Overnight Shipping — 1 business day.

Expedited and overnight options, where available, will be displayed with applicable charges at checkout. Delivery times are estimates and are not guaranteed. Actual delivery may vary based on carrier capacity, destination, weather, and other factors outside our control.

We ship via USPS, UPS, and FedEx. The carrier assigned to your order may vary depending on your location and the shipping method selected.

International Shipping

We ship to all countries worldwide. International shipping costs are calculated based on destination, package weight, and dimensions, and will be displayed during checkout. All international shipments are sent via DHL.

Estimated delivery times vary by destination and are provided at checkout. Please note that international shipments may be subject to customs processing, which can cause additional delays beyond the estimated delivery window.

Customs, Duties, and Taxes

Vyva is not responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. All such charges are the sole responsibility of the customer. We recommend contacting your local customs office for information on applicable fees before placing an international order.

Shipment Confirmation and Tracking

Once your order ships, you will receive a shipment confirmation email containing your tracking number. Please allow up to 24 hours for the tracking number to become active in the carrier's system. You can monitor the status of your shipment directly through the carrier's website or through your account at vyva.global.

Shipping Delays

While we work closely with our carriers to ensure timely delivery, occasional delays may occur due to carrier operations, weather events, customs processing, or other circumstances beyond our control. Vyva is not liable for shipping delays once a package has been transferred to the carrier.

Damaged or Lost Shipments

If your order arrives damaged, please contact us at info@vyva.global within 7 days of delivery with your order number and photographs of the damaged packaging and product. Please retain all packaging materials and damaged items until the matter is resolved.

If your shipment is lost in transit, please contact us and we will work with the carrier to locate your package or arrange a replacement or refund in accordance with our Return & Refund Policy.

Contact Us

For any shipping-related questions or concerns, please reach out to our team:

Email: info@vyva.global Live Chat: Available 24/7 at vyva.global