Refund policy

Effective Date: April 2026 Last Updated: April 2026

Vyva is a brand of Vidiwell LLC. Your satisfaction is at the heart of everything we do. If you are not completely happy with your purchase, we are here to help.

30-Day Satisfaction Guarantee

You have 30 days from the date you receive your order to request a return or refund. We stand behind the quality of every Vyva product and want you to feel confident in your purchase.

Eligibility

Unopened Products (Supplements & Skincare) Supplements and skincare products that are sealed, unopened, and in their original packaging are eligible for a full refund within 30 days of delivery. A receipt or proof of purchase is required.

Opened Supplements — Satisfaction Guarantee We understand that you need to try a product to know if it is right for you. If you are unsatisfied with a Vyva supplement after use, you may return one opened unit per product for a full refund within 30 days of delivery. This guarantee is limited to first-time purchases of each product.

Opened Skincare Products For hygiene and safety reasons, opened skincare serums and topical products cannot be returned. We encourage you to review ingredient lists and consult our product guides before purchasing. If you receive a skincare product that is damaged or defective, please see "Damaged or Defective Items" below.

How to Initiate a Return

To start a return, please contact us at info@vyva.global with your order number and reason for the return. Do not ship items back before receiving return authorization — items sent without prior approval will not be accepted.

Once your return is approved, you will receive instructions and the return shipping address. Please ship your return to:

Vidiwell LLC AMZ Prep Texas 1809 W. Frankford Rd. #160 Carrollton, TX, USA

Return shipping is the responsibility of the customer. We recommend using a trackable shipping method, as we cannot guarantee receipt of items shipped without tracking.

Damaged or Defective Items

Please inspect your order upon delivery. If you receive a product that is damaged, defective, or incorrect, contact us at info@vyva.global within 7 days of delivery. Include your order number and photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items

The following are not eligible for return or refund: opened skincare products (unless damaged or defective upon receipt), gift cards, items purchased during promotional or clearance sales (unless defective), and products returned after the 30-day window.

Exchanges

We do not offer direct exchanges. To receive a different product, please initiate a return for the original item and place a new order separately.

Subscription Orders

Vyva subscriptions may be canceled at any time through your account on vyva.global. Cancellations take effect before the next billing cycle. Products already shipped under an active subscription follow the standard return policy outlined above.

International Orders

We ship worldwide. International customers are responsible for return shipping costs, as well as any customs duties or taxes that may apply. Return eligibility and timelines are the same regardless of your location, with the exception of EU-specific rights outlined below.

European Union — 14-Day Right of Withdrawal

If your order is shipped to a European Union member state, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification, in accordance with EU consumer protection law. Products must be sealed, unopened, and in their original packaging. This right is in addition to our 30-day satisfaction guarantee. In the event of any conflict, the policy more favorable to you will apply.

Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to post the credit to your account. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@vyva.global.

Contact Us

For any questions regarding returns, refunds, or your order, please reach out to our team:

Email: info@vyva.global Live Chat: Available 24/7 on vyva.global for product questions, order support, and general inquiries