Cancellation policy

Last Updated: April 2026

Vyva is a brand of Vidiwell LLC. Certain products in our store may be available for purchase through a subscription plan. This policy explains how subscriptions work, how you are billed, and how you can modify or cancel your subscription at any time.

Subscribe & Save

When you choose the Subscribe & Save option on an eligible product, you receive recurring deliveries at the frequency you select and a discount applied to each order. Subscription purchases authorize Vyva to charge your stored payment method automatically at the price, frequency, and dates displayed at the time of enrollment, until you cancel.

Available delivery frequencies are shown on the product page (for example, monthly or every 3 months on the VFlex 3-Month Plan). Your chosen frequency can be changed at any time through your account.

Subscription pricing, including the applicable discount, is displayed on the product page at the time of purchase. Vyva reserves the right to modify subscription discounts or pricing at any time. If a price change affects your active subscription, we will notify you by email before your next billing cycle. Your continued subscription after such notice constitutes acceptance of the updated pricing.

Managing Your Subscription

You may cancel, pause, skip a delivery, or change the frequency of your subscription at any time by logging into your account at vyva.global or by using the subscription management link included in your order confirmation emails. Changes and cancellations take effect before your next scheduled billing cycle.

If you cancel a subscription after an order has already been processed and shipped, that order is not eligible for cancellation but may be returned in accordance with our Return & Refund Policy.

Payment and Billing

By enrolling in a subscription, you authorize Vyva to securely store your payment method and charge it automatically on a recurring basis according to the delivery frequency you selected. You are responsible for ensuring that your payment information remains current and valid. If a payment fails, we will attempt to notify you and may retry the charge. If the issue is not resolved, your subscription may be paused or canceled.

Refunds and Returns

Products received through a subscription are subject to the same terms outlined in our Return & Refund Policy. If you are unsatisfied with a product, please refer to that policy for eligibility and instructions.

Contact Us

For any questions about your subscription, please contact us:

Questions? Email info@vyva.global